FREQUENTLY ASKED QUESTIONS

BEFORE THE FORUM/GENERAL
When will I receive my tickets to the Forum?
Tickets will be mailed to the address you provided two to three weeks before the Forum.

What happens if I have to cancel and am not able to attend?
If you request cancellation up to 60 days prior to the event (“Cancellation Deadline”), the refund will be processed in the same manner (i.e., credit card, check etc.) that the registration payment was made, less a processing fee of $350. For cancellations in writing requested after the Cancellation Deadline and before 10 days prior to the event (“Credit Deadline”), a credit refund will be granted for HSM events to be held until December 31st of the following year that the event purchased takes place. No cancellation will be allowed or credit or refund granted after the credit deadline. However, tickets may be transferred to a substitute participant. Forum credits can be used only towards other Forum events. No credit will be granted toward other types of HSM events. Credit use is subject to availability at the event toward which the credit is being used.

What does HSM stand for?
It is an acronym of the company founders’ surnames. 

I want to attend the Forum but can't make it. Is it possible to purchase audio or video recordings of the conference?
Unfortunately, we do not sell any audio or video recordings of our Forums.

Are the speakers at the Forum live, or is this a video broadcasting?
All speakers appear live!

Do you have hotel recommendations?
We are currently working with hotels to offer special rates to Forum attendees. In the upcoming months, you may click on the “Accommodations” link on the WIF website to see locations, phone numbers, and rates for these hotels.

Does HSM offer CEU credits?
Unfortunately, we do not offer CEU or any other credits at this time.

AT THE FORUM
Does my registration fee include meals or hotels?
Your registration fee includes admission to the Forum and all of the presentations.  You may purchase lunch for an additional $90 per day.  Please call (866) 711-4476 for additional information or to sign up.  Please check back in the coming months for hotel recommendations.

Where is the Forum being held?
Nokia Theatre
1515 Broadway
New York, NY 10036

What is proper attire for the Forum?
Business casual, including suits, dress suits, and sports coats are all acceptable clothing for the Forum.

Will there be handouts available at the Forum? Should I bring materials for taking notes?
We will provide you a package that includes any written materials the speakers have given us, a notepad, and a pen.
 
Will there be a coat and bag check at the venue?
Coat and bag check will be available inside the theater.

Where can I find general information about New York City?
For information about restaurants and attractions, we recommend the following websites:
http://www.nycvisit.com/
http://www.zagat.com/
http://www.rockefellercenter.com/shoppingandentertainment.pdf